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  • Citizen’s Charter
    • Transparency Seal
    • Paying Water Bill
    • Apply for New Service Connection
    • Apply for Senior Citizen Discount
    • Request for Change Name
    • Request for Temporary Service Disconnection
    • Request for Service Reconnection
  • Opportunities
    • Bids and Awards
      • Request for Quotation
      • Invitation to Bid
      • Bidding Documents
      • Purchase/Work Orders
      • Notice of Award
      • Notice to Proceed
    • Job Openings
  • Reports
    • News
    • Monthly Data Sheet
    • Bacteriological Test Result
    • Operations Manual
    • DWD FOI Manual
    • FOI Citizen/Client Satisfaction Report
  • Online Services
    • Online Bill Inquiry
    • Pay DWD Bills Using GCash
    • Pay DWD Bills Using Maya
    • Online Payment Solutions
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Citizen’s Charter

DWD Citizen’s Charter_ 2026 editionDownload

EXTERNAL SERVICES

  • Application to Installation of New Water Service Connection
  • Payment of Water Bills (Walk-In)
  • Reconnection of Water Service
  • Disconnection of Water Service
  • Change of Water Meter
  • Transfer Water Meter
  • Relocate Water Meter
  • Repair of Service Line
  • Verification of Water Bill/Water Consumption/Reading
  • Update Consumer Details/Information/Classification

INTERNAL SERVICES

  • Recruitment
  • Application for Leave
  • Request for Official Documents
  • Preparation of Training Plan
  • Employee Support – Seminar/Training Deployment
  • Leave Credits Monetization
  • Payroll Preparation
  • Control of Documented Information
  • Official Documents Handling
  • Document Recording – Outgoing External Communication
  • Document Recording – Outgoing Internal Communication
  • Preparation of Materials and Supplies Inventory Journal (MSIJ)
  • Preparation of Cash Disbursement Journal (CDJ)
  • Cash Disbursement Process
  • Inventory Releasing
  • Acceptance of Water Bills Payment and Other Fees
  • Petty Cash Fund Disbursement
  • Preventive Maintenance of Air Condition Unit
  • Billing Schedule Creation
  • Meter Reading
  • Printing of Water Bill
  • Water Quality Process – Flushing
  • Pump Station Maintenance – Electrical Resistivity Testing
  • Monitoring – Water Pressure Reading
  • Monitoring – Flow Meter Reading
  • Monitoring – Power Test
  • Water Quality Process – Water Chlorination
  • Water Quality Process – Chlorine Residual Testing
  • Pump Station Maintenance – PMS of Panel Board and Chlorinator, Cleaning of Pump Station

Dinalupihan Water District (DWD)

Pagasa St., Kataasan, Dinalupihan, Bataan, Central Luzon

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