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  • Opportunities
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      • Request for Quotation
      • Bid Bulletins
      • Invitations
      • Notice to Proceed
      • Notice of Award
      • Contracts
      • Purchase/Work Orders
      • Minutes of the BAC Meetings
    • Job Openings
  • Online Services
    • Bill Inquiry
    • DWD Online Payment Solutions
    • Pay DWD Bills Using GCash Application
  • News
  • Resources
    • Reports and Summaries
    • Downloadable Forms
  • About Us
    • Brief History
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Citizen’s Charter

DWD-Citizens-Charter_-2021-PDF-FILEDownload

EXTERNAL SERVICES

  • Application to Installation of New Water Service Connection
  • Payment of Water Bills (Walk-In)
  • Reconnection of Water Service
  • Disconnection of Water Service
  • Change of Water Meter
  • Transfer Water Meter
  • Relocate Water Meter
  • Repair of Service Line
  • Verification of Water Bill/Water Consumption/Reading
  • Update Consumer Details/Information/Classification

INTERNAL SERVICES

  • Recruitment
  • Application for Leave
  • Request for Official Documents
  • Preparation of Training Plan
  • Employee Support – Seminar/Training Deployment
  • Leave Credits Monetization
  • Payroll Preparation
  • Control of Documented Information
  • Official Documents Handling
  • Document Recording – Outgoing External Communication
  • Document Recording – Outgoing Internal Communication
  • Preparation of Materials and Supplies Inventory Journal (MSIJ)
  • Preparation of Cash Disbursement Journal (CDJ)
  • Cash Disbursement Process
  • Inventory Releasing
  • Acceptance of Water Bills Payment and Other Fees
  • Petty Cash Fund Disbursement
  • Preventive Maintenance of Air Condition Unit
  • Billing Schedule Creation
  • Meter Reading
  • Printing of Water Bill
  • Water Quality Process – Flushing
  • Pump Station Maintenance – Electrical Resistivity Testing
  • Monitoring – Water Pressure Reading
  • Monitoring – Flow Meter Reading
  • Monitoring – Power Test
  • Water Quality Process – Water Chlorination
  • Water Quality Process – Chlorine Residual Testing
  • Pump Station Maintenance – PMS of Panel Board and Chlorinator, Cleaning of Pump Station