For residential property owners

• Completed application form with Sketch/map of location
• Valid ID with picture
• Water Bill of nearest neighbor
• Payment for Application Fee and estimated materials

NOTE: The water service connection will be placed under the name of the owner. The WSC application and installation fee is Php 2,000.00 (for 1/2” Water Meter exclusive of estimated materials).

Water service connections are disconnected by DWD for the following reasons:

• Failure to pay on or before the due date as prescribed in the disconnection policy of DWD
• Presence of illegal connection

Yes, to request the temporary disconnection of your water service, please visit the DWD office. Only registered DWD consumers will be entertained.

Visit DWD office to learn the full amount of unpaid bills, and upon full payment of all the required fees, then re-connection follows.

• 60th day and below : P50.00
• 61st day to 90th day : P100.00
• 91st day and above: P200.00

To report such leaks, please call the DWD Hotline (047) 481-3718. Our customer service representative will be more than glad to handle your call.

Just call the DWD Hotline (047) 481-3718 within 24 hours and report discovery of the incident. The replacement of lost or stolen water meter/s shall be charged to the account of the registered consumer on the second offense.

• Your water meter is obstructed (i.e. Entrance gate of compound is closed, Presence of domestic animals in the area and others) and because of this, the meter reader is unable to read your meter. Hence, your water bill is computed as average
• The meter reading is doubtful and may be due to a defective or tampered meter
• The meter was determined to be defective or is suspected to be defective

Your meter may be defective. Immediately contact DWD office or DWD Hotline (047) 636-1325 to report your meter.

Yes, just provide your correct Account Number and Account Name including the address to the cashier or bring old receipts for reference.

If your water service has been disconnected, please proceed to our office immediately. You will be reconnected within 24 hours upon payment of the unpaid bill amount and required reconnection fee.

Yes, our payment office accepts checks, except post-dated checks.

SAVEMORE Dinalupihan

• Please bring your statement of Account
• Cash only Only accepts – Current dues
• Past due – must be in full payment
• Note: Savemore charges an additional charge of P10.00 per transaction.

GCash

• Please refer to this link for GCash payment.

Overpaid amounts shall be credited to future water bills

Yes, our accredited payment partners will accept your payment even if your water bill reflects a Notice of Disconnection.

You can go to DWD Office if your water service has been disconnected. Please make sure to pay the full amount of the unpaid bills and the re-opening fee.

Overpaid amounts shall be credited to succeeding water bills.

Aside from imposing under-collection charges as penalty for violation of RA 8041, the following provisions in the Implementing Rules and Regulations shall be charged to the offender if no settlement has been made, or after the Notice of Final Demand has been served:

• Imprisonment of six months to two years and a fine not exceeding double the amount of the value of the water stolen or the value of the damaged facilities;
• If the offender is assisted in the commission of the crime by a plumber, officer or employee of the concerned water utility, the said employee, officer or plumber shall be punished by imprisonment of two years to six years.
• When the water stolen by the offender is resold or extended for profit, the offender will be punished by imprisonment of six years to 12 years.
• Permanent disconnection of water service connection and termination of water service contract.